Survey Review Module Redesign
When user finishes a Survey using Mobile App the data will be collected in Survey Review as tabular data. It is hard for the Admins or supervisors to review the data in tables. Here we have improved the overall experience of Survey Review for intuitive and easy to use module.
Challenge
Users of our survey review web page struggle with navigating tabular question-answer formats and interpreting visual data due to the lack of image recognition integration. This impedes efficient survey analysis, leading to frustration and errors. Enhancing the user interface for tabular data and integrating image recognition technology is crucial to improve usability and facilitate meaningful insights extraction. Addressing these issues will boost user engagement and the effectiveness of our platform.
User Research
User 1:
How do you prefer to navigate through survey questions and answers?
A: I prefer a mobile-friendly format, allowing me to swipe or scroll through questions and answers seamlessly for a smoother experience.
Which editing options do you find most useful when providing survey responses?
A: I find options similar to mobile text editing, such as simple text formatting (bold, italics), bullet points, and quick insertion of images or multimedia elements, to be incredibly convenient.
What types of survey questions do you frequently encounter?
A: I often encounter a variety of question types, including multiple-choice, rating scales, open-ended text, and Likert scale questions.
4.How important is it for you to have access to visual aids or images during survey analysis?
A: Access to visual aids is crucial for me as they help in understanding and interpreting survey results effectively. A mobile-friendly display of images or visual data would greatly enhance my experience.
In what ways do you think the current survey review platform could be improved to better suit your needs?
A: I believe implementing a mobile-responsive design, incorporating intuitive navigation features, and enhancing editing capabilities for all 14 answer types would significantly enhance usability and make survey analysis more efficient and enjoyable.
User 2:
Describe your preferred method of navigating through survey questions and responses.
A: I find a mobile-like interface ideal, where I can easily swipe or tap to navigate between questions and answers, ensuring a smooth and intuitive user experience.
When providing survey responses, what editing tools do you find essential?
A: Similar to mobile text editing, I prefer having options for basic formatting (bold, italics), bullet points, and the ability to easily edit all 14 types of answers for accuracy and clarity.
Which types of survey questions do you commonly encounter in your experience?
A: Commonly encountered question types include multiple-choice, rating scales, matrix questions, open-ended text responses, and Likert scale questions.
How significant is it for you to have access to visual aids or images during survey analysis?
A: Visual aids play a vital role in understanding survey results. A mobile-friendly display of images and visual data is essential for me to interpret and analyze survey findings effectively.
In what specific ways do you believe the current survey review platform could be enhanced to better meet your requirements?
A: Implementing a mobile-responsive design, incorporating intuitive navigation features, and providing comprehensive editing capabilities for all 14 answer types would greatly improve user experience and streamline the survey analysis process for me.
Persona
Background:
Sarah is a diligent administrator responsible for overseeing the survey review process within her organization. With a background in data analysis and a keen eye for detail, Sarah plays a pivotal role in ensuring the accuracy and integrity of survey data before it is approved for dissemination. She is committed to upholding high standards of quality and reliability in all survey materials.
Demographics:
Name: Sarah Thompson
Age: 35
Occupation: Survey Administrator
Experience: 8 years in data analysis and survey management
Education: Bachelor's degree in Statistics
Goals and Motivations:
1. Ensuring Data Accuracy: Sarah's primary goal is to meticulously review survey responses to guarantee the accuracy and reliability of the collected data.
2. Streamlining Processes: She aims to streamline the survey review process by implementing efficient workflows and leveraging technology to enhance productivity.
3. Maintaining Quality Standards: Sarah is committed to upholding high-quality standards in survey materials to facilitate informed decision-making within the organization.
4. Effective Communication: She values clear communication and collaboration with survey creators and stakeholders to address any discrepancies or issues promptly.
Challenges:
1. Managing Workload: Sarah faces the challenge of managing a large volume of survey submissions while ensuring thorough review and analysis of each response.
2. Identifying Errors: It can be challenging to identify and rectify errors or inconsistencies in survey responses, particularly in complex or lengthy questionnaires.
3. Balancing Speed and Accuracy: Striking a balance between expediency and accuracy is crucial for Sarah, as she aims to approve surveys promptly without compromising data quality.
Tech-Savviness:
Sarah is proficient in using survey review platforms and data analysis tools to streamline her workflow. She appreciates user-friendly interfaces and mobile-responsive designs that facilitate efficient navigation and editing of survey responses.
Key Actions:
1. Reviewing Survey Responses: Sarah meticulously reviews each survey response, checking for accuracy, completeness, and adherence to quality standards.
2. Approving or Rejecting Surveys: Based on her review, Sarah makes informed decisions to approve or reject surveys, providing clear feedback to survey creators when necessary.
3. Communicating with Stakeholders: Sarah maintains open communication with survey creators and stakeholders, addressing any concerns or queries promptly to ensure a smooth review process.
4. Monitoring Trends: Sarah analyzes survey data and identifies trends or patterns to provide insights for decision-making within her organization.
Needs:
1. Mobile Accessibility: Sarah requires a survey review platform with a mobile-friendly interface, allowing her to review and approve surveys on the go.
2. Comprehensive Editing Tools: She needs access to comprehensive editing tools that allow her to modify all 14 types of survey answers efficiently.
3. Visual Data Interpretation: Integration of image recognition technology would enable Sarah to interpret visual data effectively, enhancing the depth of insights derived from survey responses.
4. Efficient Workflow: Sarah seeks tools and processes that streamline the survey review workflow, enabling her to manage her workload effectively without sacrificing data quality.
Quote:
"I believe in the power of data-driven decision-making. As a survey administrator, it's my responsibility to ensure the accuracy and reliability of survey data to facilitate informed choices within our organization."
User Journey Mapping
1. User Opens Survey Review Platform:
- User logs into the survey review platform to begin the review process.
- Initial landing page provides an overview of available surveys.
2. User Selects a Survey for Review:
- User selects a specific survey from the list to review in detail.
3. Navigating through Survey Questions:
- User opens the selected survey, encountering a horizontal scroll to view all questions and their respective answers.
- User scrolls horizontally to check each question, facing difficulty in navigating through the extensive list.
4. Exploring Visual Data:
- User scrolls down to explore scenes and image recognition (IR) results associated with the survey.
- Faces challenges in changing scenes once opened due to cumbersome navigation options.
5. Seeking Version History:
- User attempts to find the version history to track changes in survey responses.
- Struggles to locate the updated answers based on the version history, leading to frustration and inefficiency.
6. Encountering Issues with Interface:
- User experiences frustration with the platform's interface, finding it non-intuitive and cumbersome.
- Challenges in navigating through different sections of the survey review platform hamper the user experience.
7. Desire for Improved Functionality:
- User expresses the need for enhanced functionality, such as a more user-friendly interface, easier navigation, and improved access to version history and updated answers.
- User seeks features that streamline the survey review process and enhance efficiency.
8. Feedback and Suggestions:
- User provides feedback and suggestions for improvement, highlighting specific pain points and desired enhancements.
- Expresses the importance of mobile responsiveness, comprehensive editing tools, and easier access to visual data for a more seamless user experience.
80%
Improved Usability
25%
Increase in user retention
Conclusion
By understanding the needs and challenges of our users, we embarked on a journey to transform the survey review platform, ensuring a more seamless and efficient experience for every user.
Starting with a personalized dashboard, users now have a clear starting point, allowing them to prioritize tasks and stay organized effortlessly. The cumbersome horizontal scrolling has been replaced with a streamlined vertical layout, enabling users to access questions and answers with ease. Intuitive controls for exploring visual data have made data interpretation straightforward, empowering users to derive meaningful insights from scenes and image recognition results.
Access to version history has been simplified, instilling confidence in the accuracy and reliability of survey responses. By implementing user-requested features such as mobile responsiveness, comprehensive editing tools, and easier access to visual data, the platform now aligns seamlessly with users' workflows, enhancing their efficiency and productivity.
Through proactive communication and user training, users feel supported in embracing the platform's enhancements, maximizing their benefits to drive user adoption and satisfaction. With these improvements in place, users' journeys through the survey review process are characterized by confidence, efficiency, and a sense of empowerment, ultimately contributing to the success of their roles in survey administration.
